Terms & Conditions

1. Acceptance of Terms

By accessing or using the CommunityLauncher platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

CommunityLauncher provides a managed, white-label community platform service. This includes the design, development, deployment, hosting, maintenance, and ongoing management of custom community platforms for organizations ("Clients"). The Service encompasses:

• Custom-branded community platform infrastructure
• Modular feature development and integration
• Hosting, security, and technical maintenance
• Administrative tools and dashboards
• Ongoing platform updates and support

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify CommunityLauncher immediately of any unauthorized use of your account.

4. Fees and Payment

The Service operates on a subscription basis with the following fee structure:

• Onboarding Fee: A one-time fee payable upon commencement of the engagement, covering initial platform setup, configuration, and deployment.
• Monthly Platform Fee: A recurring monthly subscription covering hosting, maintenance, support, and platform infrastructure.
• Feature Fees: Individual features are priced separately based on complexity and scope, quoted in advance during the consultation process.

All fees are invoiced in advance and due within 14 days of invoice date. Late payments may incur interest at 1.5% per month on overdue amounts. CommunityLauncher reserves the right to suspend access to the Service if payment is not received within 30 days of the due date.

5. Client Obligations

As a Client, you agree to:

• Provide timely feedback and materials necessary for platform development
• Ensure that all content uploaded to your platform complies with applicable laws
• Not use the Service for any unlawful, fraudulent, or harmful purpose
• Not attempt to reverse-engineer, decompile, or disassemble the platform infrastructure
• Maintain compliance with your own terms of service with your end users
• Not resell, sublicense, or redistribute the Service without prior written consent

6. Intellectual Property

Platform Infrastructure: CommunityLauncher retains all rights, title, and interest in the underlying platform technology, architecture, frameworks, and proprietary tools used to deliver the Service. These remain the exclusive property of CommunityLauncher.

Client Content: You retain all rights to your content, branding, and data uploaded to or generated through the platform. CommunityLauncher claims no ownership over Client content.

Custom Development: Custom features developed specifically for a Client are licensed exclusively to that Client for the duration of the subscription. Upon termination, the license to custom features ceases unless otherwise agreed in writing.

7. Service Availability

CommunityLauncher endeavors to maintain 99.9% uptime for hosted platforms. Scheduled maintenance windows will be communicated at least 48 hours in advance. CommunityLauncher is not liable for downtime caused by force majeure events, third-party service failures, or circumstances beyond reasonable control.

8. Termination

Either party may terminate the subscription with 30 days written notice. Upon termination:

• CommunityLauncher will provide a full export of Client content and data within 14 days of the termination date
• Access to the platform will cease at the end of the current billing period
• Any outstanding fees for services rendered remain payable
• CommunityLauncher will delete Client data within 60 days of termination unless required by law to retain it

CommunityLauncher may terminate immediately if the Client materially breaches these Terms and fails to remedy the breach within 14 days of written notice.

9. Limitation of Liability

To the maximum extent permitted by law, CommunityLauncher's total aggregate liability arising from or related to the Service shall not exceed the total fees paid by the Client in the 12 months preceding the claim.

In no event shall CommunityLauncher be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, regardless of the theory of liability.

10. Indemnification

You agree to indemnify and hold harmless CommunityLauncher and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which CommunityLauncher operates, without regard to conflict of law principles. Any disputes arising under these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with applicable commercial arbitration rules.

12. Modifications

CommunityLauncher reserves the right to modify these Terms at any time. Material changes will be communicated with at least 30 days notice via email or through the Service. Continued use of the Service after such notice constitutes acceptance of the modified Terms.

13. Contact

For questions about these Terms, contact us at legal@communitylauncher.com.