1. Acceptance of Terms
By accessing or using the CommunityLauncher platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, you must not use the Service.
2. Description of Service
CommunityLauncher designs, builds, hosts, and maintains custom community software for organizations and community operators ("Clients"). The Service encompasses:
- Design and development of a custom-branded community application
- Custom features scoped and agreed with the Client
- Hosting, security, backups, and technical maintenance
- Administrative tools and dashboards
- Ongoing updates, improvements, and support
3. Account Registration
To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify CommunityLauncher immediately of any unauthorized use of your account.
4. Fees and Payment
The Service is provided on an annual subscription basis:
- Annual Subscription Fee: US$999 per year, billed annually in advance. The subscription fee covers the design and build of the Client's community software, hosting, maintenance, updates, and support, as described on our Pricing page. There is no separate onboarding or setup fee.
- Additional Work: Work outside the scope of the subscription, such as native mobile applications, integrations with third-party systems, or substantial new functionality beyond the agreed blueprint, is quoted separately in advance and is performed only with the Client's written approval.
- Member Payments: Payments made by the Client's members are processed through the Client's own payment provider account (such as Stripe). CommunityLauncher does not take a share of the Client's member revenue. Fees charged by the payment provider are the Client's responsibility.
Subscriptions renew automatically for successive one-year terms unless cancelled in writing at least 30 days before the renewal date. All fees are exclusive of applicable taxes.
All fees are invoiced in advance and due within 14 days of invoice date. Late payments may incur interest at 1.5% per month on overdue amounts. CommunityLauncher reserves the right to suspend access to the Service if payment is not received within 30 days of the due date.
5. Client Obligations
As a Client, you agree to:
- Provide timely feedback and materials necessary for platform development
- Ensure that all content uploaded to your platform complies with applicable laws
- Not use the Service for any unlawful, fraudulent, or harmful purpose
- Not attempt to reverse-engineer, decompile, or disassemble the platform infrastructure
- Maintain compliance with your own terms of service with your end users
- Not resell, sublicense, or redistribute the Service without prior written consent
6. Intellectual Property
Platform Infrastructure: CommunityLauncher retains all rights, title, and interest in the underlying platform technology, architecture, frameworks, and proprietary tools used to deliver the Service. These remain the exclusive property of CommunityLauncher.
Client Content: You retain all rights to your content, branding, and data uploaded to or generated through the platform. CommunityLauncher claims no ownership over Client content.
Custom Development: Custom features developed specifically for a Client are licensed exclusively to that Client for the duration of the subscription. Upon termination, the license to custom features ceases unless otherwise agreed in writing.
7. Service Availability
CommunityLauncher endeavors to maintain 99.9% uptime for hosted platforms. Scheduled maintenance windows will be communicated at least 48 hours in advance. CommunityLauncher is not liable for downtime caused by force majeure events, third-party service failures, or circumstances beyond reasonable control.
8. Termination
Either party may terminate the subscription with 30 days written notice. Upon termination:
- CommunityLauncher will provide a full export of Client content and data within 14 days of the termination date
- Access to the platform will cease at the end of the current billing period
- Any outstanding fees for services rendered remain payable
- CommunityLauncher will delete Client data within 60 days of termination unless required by law to retain it
CommunityLauncher may terminate immediately if the Client materially breaches these Terms and fails to remedy the breach within 14 days of written notice.
9. Limitation of Liability
To the maximum extent permitted by law, CommunityLauncher's total aggregate liability arising from or related to the Service shall not exceed the total fees paid by the Client in the 12 months preceding the claim.
In no event shall CommunityLauncher be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, regardless of the theory of liability.
10. Indemnification
You agree to indemnify and hold harmless CommunityLauncher and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
11. Governing Law and Disputes
These Terms are governed by the laws of the jurisdiction in which CommunityLauncher operates, without regard to conflict of law principles. Any disputes arising under these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with applicable commercial arbitration rules.
12. Modifications
CommunityLauncher reserves the right to modify these Terms at any time. Material changes will be communicated with at least 30 days notice via email or through the Service. Continued use of the Service after such notice constitutes acceptance of the modified Terms.
13. Contact
For questions about these Terms, contact us at legal@communitylauncher.com.